Villkor

Payment and Delivery Terms

Ordering is done using our webstore, by moving products to shopping cart and paying using Fingu Pay service.

All customer data is treated confidentially.

The contact information gathered during ordering process is used only for product delivery or solving any problems regarding the product or delivery.

Ordering products from So Pretty requires you to agree with our terms and conditions.

Terms and conditions:

Payment methods - - Finland - -

1- Verifone BlueCommerce : service that allows you to pay for your purchases instantly using your bank's online bankingservices.

2- Paytrail Oyj : service that allows you to pay for your purchases instantly using your bank's online bankingservices.

+ Visa, Mastercard- Card Payments, Apple pay, MobilePay, Google Pay. OP Invoice. Walley Consumer Invoice and Installment Payment (B2C) Walley Business Invoice (B2B)

Klarna payments are also available. Klarna can be selected via the Paytrail payment service.

Klarna: You can choose Klarna as your payment method. Klarna will provide you with the detailed payment terms. For more information or any questions regarding your payment, please visit Klarna’s website.

3- Stripe. We accept secure card payments through Stripe. You can pay with Visa, Mastercard, and American Express. All transactions are encrypted and processed securely. Your card will be charged immediately upon order confirmation.

Please ensure your payment details are correct. If the transaction fails, your order will not be processed.

Stripe acts as an external payment service provider. We do not store any credit card details on our website — all payment information is encrypted and securely handled by Stripe.

Betalningsförmedlare

Betalningsförmedlingstjänsten utförs och som leverantör står Paytrail Oyj(2122839-7) i samarbete med banker och kreditinstitut. Betalningar med Visa Electron eller MasterCard-kort syns Paytrail Oyj som mottagare i korträkningen och även förmedlar betalningen till köpmannen. Paytrail Oyj har verksamhetstillstånd för betalningsinstitut beviljat av Finansinspektionen. Vid klagomål ber vi er i första hand vara i kontakt med nätbutiken. Paytrail Oyj FO-nummer: 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä

www.paytrail.com

Sweden: - - Stripe, PayPal - -

Contact

So Pretty

Eränkävijäntaival 41 B3

90540 Oulu

0449790454

info@sopretty.fi

tai

K-Supermarket Kaijonharju

Sammonkatu 16, 90570 Oulu

Finland

Phone: +358449790454

Company ID: 2752138-3

Delivery methods

Finland:

Products are normally sent within 1-3 days of the order, the exceptions will be informed immediately.

Shipping costs : shipping - postal packets 6,95€ and Matkahuolto Near Parcel 6,95€

Postage is free for orders exceeding 59€

Sweden: 10,90€ Postnord

Postage is free for orders exceeding 150€

Delivery time:

Delivery time depends on stock availability, and delivery time of the manufacturer

Usually delivery at Finland 1-3 days

the exact dates are indicated in connection with product options

We are not responsible for delays or indirect damages caused by force majeure

Abnormal delivery times will be informed at front page of our webstore.

So Pretty reserves the right to change the delivery times

Sweden:

Delivery to Sweden is approximately 3-7 days

Shipping cost: 10,90€

Free shipping for orders over 150€

Product Exchanges and Returns:

Customers have a statutory 14-day right to cancel their order under the Finnish Consumer Protection Act, starting from the day the product is received.

You must always notify the merchant of the cancellation and return in advance within 14 days of receiving the product. The best way to reach us is by email at info@sopretty.fi. Please do not send any products back before making this advance notification.

Return Conditions and Product Status:

The returned product and its original packaging must be unused and in their original condition. The product must not be washed, and it must show no signs of use.
The customer is responsible for the return shipping costs. We highly recommend keeping the receipt and the tracking code of the return shipment.

Partial Returns and Campaigns:

If only a portion of the products from a bundle or an order is returned, the remaining items will be priced at their regular, non-discounted price or according to the price of a smaller package.
If the total value of the order drops below €59 after the return, the original shipping fee of €6.95 will be added to the order (and deducted from the refunded amount), even if the original order qualified for free shipping.

Uncollected Deliveries:

Leaving a package uncollected at the pickup point does not constitute a legal cancellation of the order under the Consumer Protection Act.
We do not refund the original shipping costs for packages that are uncollected and returned to us. If an uncollected order is canceled, the actual costs incurred from the return shipping will be deducted from the amount refunded to the customer.
Any costs arising from re-sending the package will be charged to the customer.

The same terms and conditions apply to orders paid via bank transfer.

How to return:

Once you have notified us of the return in advance, you can send the products back as a pickup point parcel (noutopistepaketti) using the information below.

Option 1: Pickup Point: K-Supermarket Kaijonharju Sammonkatu 16, 90570 Oulu, Finland Recipient: So Pretty / Tel. +358 44 979 0454 / info@sopretty.fi

Option 2: Posti Parcel Locker (Pakettiautomaatti) K-Supermarket Ritaharju Rita-aukiontie 2, 90540 Oulu, Finland Recipient: So Pretty / Tel. +358 44 979 0454 / info@sopretty.fi

Once we have received and inspected the returned items, we will process your refund within 7 business days.

Accuracy of provided information:

The customer is responsible for ensuring that all provided order and contact information is correct. So Pretty is not liable for shipping delays or delivery failures caused by incorrect or incomplete address details, door codes, or phone numbers provided by the customer.

If a parcel cannot be delivered due to incorrect information and is returned to us, it will be treated as an uncollected delivery. In such cases, the order will be canceled and the price of the products will be refunded, but any actual shipping and handling costs incurred from the return will be deducted from the refunded amount. So Pretty is not liable for any indirect damages caused to the customer or a third party due to incorrect information.

Contact information:

For all inquiries regarding orders, you can reach us through the following channels: